Returns & withdrawal

Right of withdrawal and returns

Consumers have the right to withdraw from a contract concluded in the Online Store within 14 days of receiving the goods. Where the items in a single order are delivered separately, the period begins when the final item is received. The right of withdrawal does not apply where the buyer is a legal entity.

You may open and handle the goods only to the extent necessary to establish their nature, characteristics and functioning — in the same way you would be permitted to examine them in a physical shop. If the goods have been handled beyond this, you are liable for any diminished value and the Online Store is entitled to claim compensation for it. We ask that goods be returned complete and in their original packaging where possible — this helps avoid a reduction in value, but it is not a condition of exercising the right of withdrawal.

You can submit a withdrawal notice HERE or by email to eshop@wendre.com. You may also enclose the notice with the returned goods.

Withdraw from order

Wendrebedding.com provides an online “Withdraw from order” function for exercising the right of withdrawal. The withdrawal function is permanently and easily accessible throughout the applicable withdrawal period.

The “Withdraw from order” function is available through the main navigation and footer, the Returns page, My Account → Orders and the Shopify Order Status / Thank You page. A link to the withdrawal function is also provided in the order-related email communication.

When using the withdrawal function, you are asked to enter or confirm your name, order number and email address in order to identify the relevant order and provide the electronic contact details to which confirmation of the withdrawal will be sent.

When the withdrawal function is accessed through My Account → Orders or the Shopify Order Status / Thank You page, available order details may be prefilled automatically.

Before submitting the withdrawal, you are given the opportunity to review and confirm the information provided. The withdrawal is submitted by using the “Confirm withdrawal” function.

The submission is timestamped. After the withdrawal has been submitted, Wendre sends an automatic confirmation of receipt without undue delay by email or another durable medium. The confirmation includes the content of the withdrawal statement and the date and time of submission.

The withdrawal is considered to have been exercised within the required period if the withdrawal statement is submitted before the expiry of the applicable withdrawal period.

The online “Withdraw from order” function does not restrict your right to exercise the right of withdrawal by another legally permitted method.

Returning the goods

The buyer bears the direct costs of returning the goods when exercising the 14-day right of withdrawal, unless otherwise agreed or required by applicable law. The buyer is responsible for arranging and paying for the return shipment.

For small products, including pillows, duvets, textiles, towels and bath towels, please return the goods to a suitable Omniva, SmartPosti (Itella), DPD or Venipak parcel locker at Pärnu Kaubamajakas, Papiniidu 8, Pärnu, provided that the size of the parcel is suitable for the chosen parcel locker. The buyer is responsible for arranging and paying for the return shipment.

Large products, including beds, mattresses and mattress toppers, must be returned to:

Wendre AS
Rääma 38
80044 Pärnu
Estonia

The buyer is responsible for arranging suitable transportation of large products to the above return address and for paying all direct transportation costs related to the return.

The estimated cost of returning a large product is approximately EUR 120–350, depending on the country and address from which the product is returned, the size of the product, the number of packages and the transport service provider. The estimated maximum return cost is approximately EUR 350.

The above return costs are borne by the buyer when exercising the 14-day right of withdrawal or otherwise returning goods for reasons not attributable to the seller.

Where the goods are defective or do not conform to the contract and the seller is liable for the defect or non-conformity under applicable law, Wendre bears the necessary costs related to the return, repair or replacement of the goods, including applicable transport and postal costs.

Refunds

The Online Store will refund all payments received from the buyer under the contract without undue delay, and no later than 14 days from receipt of the withdrawal notice. The Online Store may withhold the refund until it has received the goods back, or until the buyer has supplied evidence of having sent the goods back, whichever is the earlier.

Refunds are made using the same means of payment the buyer used for the original transaction, unless expressly agreed otherwise.

If the buyer has expressly chosen a delivery method other than the least expensive standard delivery offered by the Online Store, the Online Store is not required to refund costs exceeding those of standard delivery.

The Online Store is entitled to withdraw from the sale and reclaim the goods where the price shown in the Online Store was, due to an obvious error, significantly below market price.